Privacy Policy

• Contact details you give us: name, phone number, email address and message (for example through the enquiry form).
• Customer and booking records: identity details required for property sale documents, unit, price, payment schedule, payments and receipts.
• Landowner records: land, ownership share, allocations, entitlements and settlements.
• Communication records: call logs, call recordings and notes made by our sales team, where calls are recorded.
• Account and technical data: sign-in email, role, activity and audit logs, and device information for company phones.

• To respond to enquiries and provide information about projects and units.
• To process bookings, payment schedules, receipts, agreements, registration and handover.
• To keep accurate accounting records and meet legal, tax and audit obligations.
• To improve service quality, including supervisor review and coaching of recorded calls.
• To protect accounts, detect misuse and keep an audit trail of important changes.

We do not sell personal information. We share it only with staff who need it for their role, with service providers that host or operate the platform on our behalf, with payment, banking or messaging providers when you use those services, and with authorities when the law requires it.

Access is role-based: each user sees only the records their role allows, and important actions are logged. Recordings and documents are stored privately and opened through time-limited links. No system is completely secure, so please keep your password private and report any suspicious request. Winstone will never ask for your password, one-time code or pairing code, or ask you to send money to a personal number to unlock an account.

We keep records for as long as needed for the purpose they were collected and for legal and accounting requirements. Call recordings are deleted automatically after the retention period configured by Winstone. Posted accounting records are kept permanently, as required for audit.

You may ask to see or correct the personal information we hold about you, or ask us to stop contacting you about new offers. Some records cannot be deleted while a sale, payment or legal obligation is ongoing.

We may update this policy. The date at the top shows the latest version.